Promega’s more than 3,000 products are used by life scientists who are asking fundamental questions about biological processes as well as by scientists who are applying scientific knowledge to diagnose and treat diseases, discover new therapeutics, and use genetics and DNA testing for human identification. Originally, founded in 1978 in Madison, Wisconsin, USA, Promega has branches in 16 countries and more than 50 global distributors serving 100 countries. A cornerstone of Promega business practice is supporting customers, community and employees.

If you are looking for a work experience that provides opportunity for you to make a difference, apply now as a

Deskside System Engineer (f, m, d) in Walldorf, Baden-Württemberg

Your Responsibilities

Your focus is to provide technical support in a global environment for configuration, installation, maintenance and troubleshooting on all enterprise supported hardware and software. This position will be located at the branch in Walldorf Germany and will report into Promega’s Information Technology unit at Promega’s headquarters in Madison, Wisconsin USA.

As our "Deskside System Engineer" you will be responsible for advanced level support, troubleshooting, customer service and management of enterprise hardware and software platforms for Promega's European offices. You will use Promega's IT ticketing system to resolve technical incidents in a timely manner and you will manage our vendor relationship in Germany.

In collaboration with the Promega IT team, you will research, evaluate, test, and implement new hardware and software solutions, amongst other things.

If necessary, you will participate in on-call rotations and travel to the European branch offices.

Your Abilities

You have graduated in Computer Science or Computer Information Systems (e.g. bachelor’s degree). You are certified in current operating systems, software products and/or network systems. You have experience with SCCM for desktop imaging and software deployment. You can script and package workstation-based software using PowerShell and AdminStudio.

You have strong interpersonal skills and the ability to work well with others to calmly handle critical situations with confidence and minimal direction and manage well in a fast-paced environment with frequently changing priorities and assignments. Your communication skills in German and English accomplish your profile. Therefore, please apply in English.

Your Possibilities

In one of the world's five major life science research companies, you will have a full-time job in a good work life balance environment, a responsible position, and the opportunity to develop your own ideas and knowledge. As part of a highly experienced global IT team you will support it and develop new preventive solutions.