Promega’s more than 3,000 products are used by life scientists who are asking fundamental questions about biological processes as well as by scientists who are applying scientific knowledge to diagnose and treat diseases, discover new therapeutics, and use genetics and DNA testing for human identification. Originally, founded in 1978 in Madison, Wisconsin, USA, Promega has branches in 16 countries and more than 50 global distributors serving 100 countries. A cornerstone of Promega business practice is supporting customers, community and employees.

If you are looking for a work experience that provides opportunity for you to make a difference, apply now as a

Service Engineer, Instrumentation (f, m, d)

You will:

The Field Service Engineer is responsible for installation, maintenance, and repair of Promega instruments for internal and external customers. This position works independently in a team in our depot in Walldorf with the possibility to domestic and international travel sometimes. You will partner with Sales and Service management to drive customer satisfaction.

  • Work as part of a European support team.
  • Perform high-quality installation, depot repairs and maintenance on Promega instruments and tool calibrations.
  • Be a liaison between the customer and various departments at Promega, coordinate with Technical Service, Quality Assurance, Engineering and Software Development to collect information on specific technical hardware / software / system performance related issues.
  • Manage parts stocking and availability.
  • Provide in-house service engineer training courses.
  • Attend meetings, seminars, and visit customer sites.
  • be travelling up to 50% of your working time.

You have:

  • A professional degree, ideally in Electronics, Electrotechnical or other engineering areas.
  • At least 2 years work experience with field experience supporting laboratory instrumentation in the Pharmaceutical / Life Sciences / Diagnostics market or similar.
  • Excellent verbal and written communication skills in German and English. 
  • Computer experience including CRM and ERP experience and your interpersonal skills are convincing.
  • Experience with handling biological samples, some of which may be potentially infectious.
  • An in-depth understanding of appropriate biosafety techniques.

You will find:

  • An understanding of the needs and interests of all our people.
  • Personal development as well as advancement of our teams, in which we invest a lot.
  • A wide portfolio of training opportunities.
  • Open dialogue and transparency.